Refund policy

Last updated: May 7, 2026

The policy below explains return eligibility, when to request one, and how each case is handled.

If anything is unclear, write to info@synerainnovations.com and we will respond within one business day.

Return Window

You have thirty days from the date your package was delivered to request a return. Returns requested after that window are not eligible for a refund.

Unopened Products (Change of Mind)

If you change your mind within thirty days of delivery and the product is still unopened, you are eligible for a full refund of the product price. Original shipping costs and the cost of return shipping are not refunded.

Because our products do not always ship with an outer foil seal, we ask for photo verification before issuing a return label. Please write to info@synerainnovations.com with:

  • Your order number
  • A photo of the outer box sealed and delivery packaging intact

We respond within one business day. If the product appears unopened, we will email you a return shipping address. Return shipping is at your expense. Once the package arrives at our warehouse and we confirm the condition, we issue your refund within three business days to the original payment method.

We reserve the right to refuse a refund if the returned product shows signs of use that were not visible in the photos.

Opened Products (Change of Mind)

Once a product has been opened, we cannot resell it for hygiene and safety reasons, so opened products are not eligible for a refund based on a change of mind.

If you have a serious concern about an opened product (texture, scent, or any other issue you believe is a quality defect), write to info@synerainnovations.com. We may offer full or partial refund on a case-by-case basis.

Wrong Item, Damaged on Arrival, or Defective

If we sent you the wrong item, or your product arrived damaged, broken, or with a manufacturing defect, we will replace it at no cost to you. Write to info@synerainnovations.com within seven days of delivery with:

  • Your order number
  • Photos of the damage or the wrong item
  • A photo of the shipping box, so we can document the carrier handling

A replacement ships within forty-eight hours of confirmation, at no cost to you. The original item does not need to be returned unless we specifically request it.

Reaction or Sensitivity

SynEra Innovations products are formulated with care, using ingredients selected for gentleness and compatibility.

If you experience any reaction, irritation, or sensitivity after using any of our products, stop use immediately. Then write to info@synerainnovations.com with:

  • Your order number
  • The product you used
  • A description of what you experienced

We refund every reaction or sensitivity case in full. We take every report seriously, and the details you share help us monitor our formulas across our customers.

We reserve the right to verify reports, deny suspicious requests, and to limit refunds where a pattern of repeated claims emerges from the same account or shipping address.

Lost in Transit

If carrier tracking shows your package as "delivered" but you did not receive it, write to us within seven days of the tracking update. We will:

  1. File a claim with the carrier on your behalf, immediately
  2. Ship a free replacement to your original address, after the case is confirmed by the carrier.

If a second package later goes missing at the same shipping address, we may ask for additional verification (signature on delivery, or an alternate ship-to address) before sending another replacement.

How Refunds Are Issued

Approved refunds are issued to the original payment method within three business days of the returned item arriving at our warehouse, or of approval for a non-return refund (reaction or sensitivity, transit loss, defective item).

Depending on your bank or card issuer, the refund may take an additional five to ten business days to appear on your statement. If the refund has not appeared after fifteen business days from our confirmation email, write to info@synerainnovations.com and we will trace it for you.

Subscription Orders

Subscription deliveries follow the same rules above. The thirty-day return window starts on the delivery date of each individual shipment, not on the date the subscription started.

To pause, skip, change delivery schedule, or cancel your subscription, sign in to your account at synerainnovations.com/pages/account and use the subscription manager. Cancelling your subscription stops future shipments but does not refund any past delivery; past deliveries follow the standard return rules above.

Gifts

If a SynEra Innovations product was sent to you as a gift and you would like to return or exchange it, write to info@synerainnovations.com with the gift order number (the gift sender can find this in their order history) and your contact information.

Contact

For any return, refund, or replacement question:

SynEra Innovations LLC.
10120 S Eastern Ave, Suite 243
Henderson, NV 89052
United States
info@synerainnovations.com