Shipping policy
Last updated: May 7, 2026
The policy below explains delivery times, rates, regions we serve, and what happens if something goes wrong in transit.
If anything is unclear, write to info@synerainnovations.com and we will respond within one business day.
Where We Ship
We currently ship to all fifty US states, the District of Columbia, US Territories (Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands), and APO/FPO military addresses. We do not yet ship internationally. To be notified when international shipping launches, sign up for our newsletter at the bottom of any page.
Delivery Times
Shipping times depend on distance from our Henderson, Nevada warehouse. Orders ship across four delivery zones:
| Zone | Region | States & territories | Standard transit |
|---|---|---|---|
| 1 | Near West | NV · AZ · UT · CA · OR · WA · ID | 1–3 business days |
| 2 | Mountain & Midwest | CO · WY · MT · NM · TX · OK · KS · NE · ND · SD · MN · IA · MO · AR · LA | 3–5 business days |
| 3 | East & Southeast | NY · NJ · CT · MA · ME · NH · VT · RI · PA · DE · MD · DC · VA · WV · NC · SC · GA · FL · OH · MI · IN · IL · WI · KY · TN · AL · MS | 5–7 business days |
| 4 | HI / AK / Territories / APO | HI · AK · Puerto Rico · Guam · US Virgin Islands · American Samoa · Northern Mariana Islands · APO/FPO addresses | 7–10 business days |
All times are measured from the moment your package leaves our warehouse, not from the moment you place the order. Final transit time is determined by the carrier and may be affected by weather, holidays, or carrier delays outside our control.
Shipping Rates
| Order type | Zones 1, 2, & 3 (Contiguous US) | Zone 4 (HI / AK / Territories / APO) |
|---|---|---|
| One-time order under $100 | $6.95 flat | $14.95 flat |
| One-time order $100 or more | Free | Free |
| Subscribe & Save (any size) | Free | Free |
All rates are flat per order, regardless of how many items are in the order. There are no surcharges added at checkout beyond what is shown in the table.
Order Processing
Orders placed Monday through Friday before 12:00 pm Pacific time enter the same-day fulfillment queue. Orders placed after that, or on weekends and federal holidays, enter the next business day's queue.
From the queue, every order ships within forty-eight hours. You will receive a shipping confirmation email with your tracking number the moment your package leaves our warehouse.
Tracking
Every order ships with carrier tracking. You will receive your tracking number via email when the package leaves our warehouse. Tracking is also available on your order page in the account dashboard.
Tracking updates can take up to twenty-four hours to appear after the initial shipping email. If you do not see tracking activity within forty-eight hours, write to info@synerainnovations.com and we will trace it for you.
Insurance
Every order ships fully insured at no additional cost. If your package is lost or damaged in transit, see the next two sections for the steps we take.
Lost in Transit
If carrier tracking shows your package as "delivered" but you did not receive it, write to us within seven days of the tracking update at info@synerainnovations.com with your order number. We will:
- File a claim with the carrier on your behalf, immediately
- Ship a free replacement to your original address, after the case is confirmed by the carrier.
If a second package later goes missing at the same shipping address, we may ask for additional verification (signature on delivery, or an alternate ship-to address) before sending another replacement.
Damaged on Arrival
If your product arrives broken, leaking, or otherwise damaged, write to info@synerainnovations.com within seven days of delivery with:
- Your order number
- Photos of the damage
- A photo of the shipping box, so we can document the carrier handling
A free replacement ships within forty-eight hours of confirmation. The damaged product does not need to be returned unless we specifically request it. We file the carrier damage claim on our end.
Address Mistakes and Failed Delivery
Please verify your shipping address before placing your order. If a package is returned to us because the address provided was incorrect, incomplete, or undeliverable, we will hold the package and contact you to confirm the correct address. The cost of re-shipping is your responsibility in that case.
If you notice a mistake in your address immediately after placing the order, write to info@synerainnovations.com right away. We can often correct the address before the order ships, at no charge. Once a package is in transit, the address is locked by the carrier and cannot be changed.
Holiday Cutoffs and Extended Times
During major US holidays (Thanksgiving, Christmas, New Year, Memorial Day, Independence Day, Labor Day), shipping times may run longer than the standard windows above. We post a banner on the homepage with current cutoff dates ahead of each holiday so you can plan around it.
Sales Tax
We collect sales tax in states where we are legally required to do so. The exact amount is calculated and shown at checkout based on your shipping address.
Contact
For any shipping question, lost-package report, damaged-package report, or address change request:
SynEra Innovations LLC.
10120 S Eastern Ave, Suite 243
Henderson, NV 89052
United States
info@synerainnovations.com